Privacy Policy
Last updated: 9 November 2026
This policy explains how Ascend Edtech ("we", "us") uses personal data in the Ascend Academy Manager (this website and app). The app is used by our staff (admins, trainers, sales and HR) to run classes, demos and reports, and by our students to keep a portfolio of their projects. It is not open to the public: every account is created by Ascend Edtech.
1. Who is responsible
Ascend Edtech is operated by ASCEND INNOVATIONS FZCO, a Free Zone Company licensed by DMCC (Licence No. DMCC-1033636), Unit UT-12-CO-141, DMCC Business Centre, Level 12, Uptown Tower, Dubai, United Arab Emirates. It is responsible for the data in the app. Contact: [email protected].
2. What we collect and why
| Whose data | What | Why |
|---|---|---|
| Staff | Name, work email, phone, photo, working days and hours, classes taught, daily tasks, actions in the app (activity log) | Running the timetable, sign-in, notifications, payroll hours and security |
| Students (children) | Name, age, class, attendance, trainer notes, weekly and monthly reports, photo and project photos (if added), a student login | Teaching the class, reporting progress to parents, the student's portfolio |
| Parents | Name, phone number, email, demo booking details, payment status, feedback | Booking demos, contacting parents about classes and payments |
We ask only for what we need for these purposes. Please do not type sensitive details (health, religion, ID numbers, bank cards) into notes.
3. Children
Most of our students are children. Their details are added by our staff after a parent or guardian enrols them, and the parent's agreement is collected at enrolment. Student logins can only see and edit their own portfolio; they cannot see other students or contact anyone through the app. A parent can ask at any time to see, correct or delete their child's data, or to stop photos being used (see section 7).
4. Who else handles the data
We use these services to run the app. They process data only to provide their service to us:
- Google Firebase (hosting, sign-in and database).
- Cloudflare (a small server that sends emails and AI requests for the app).
- Brevo and EmailJS (sending notification emails to staff).
- AI text services (Cloudflare Workers AI or Google Gemini) to help staff draft reports, slides and task lists. Only the text needed for that draft is sent.
- Google Sheets (an attendance sheet used by the team).
- WhatsApp: "Message on WhatsApp" buttons open WhatsApp on your own device; the app does not send messages by itself.
- Code libraries and fonts load from cdnjs, jsDelivr, gstatic and Google Fonts.
We do not sell personal data and do not use it for advertising.
5. Cookies and storage
The app uses only the browser storage it needs to work: your sign-in (kept by Firebase), and small settings such as light or dark theme, language and menu layout. There are no advertising, analytics or tracking cookies, so there is no cookie banner to accept. You can clear this storage in your browser settings at any time; you will then need to sign in again.
6. How long we keep data and how we protect it
We keep student and parent data while the student is with us and for as long as needed for our records afterwards, then delete it. Staff data is kept while the person works with us. Deleted items go to a Trash that admins empty. Access is limited by role on our database server, all traffic uses HTTPS, and important actions are logged.
7. Your rights and deleting data
You can ask us to see, correct, export or delete your data (or your child's data), or to stop notification emails. Email [email protected] from the address we know, or ask your trainer or admin. We reply within 30 days. Staff can also ask their admin to remove their account.
8. Changes
If we change this policy we will update the date at the top. Important changes are announced in the app.